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Call Center Solution

Call Centre Solution



The Call Centre PBX Solution offers a set of features that needed for organization to effectively manage their incoming or outgoing calls. This includes Unlimited Automatic Call Distribution Queue, Unlimited call agents, comprehensive reporting, real time monitoring through softphone.

Automatic Call Distribution Queue (ACD Queues)

  • Unlimited Agents and Queues
  • Ringing Strategy
  • Call Recording
  • Predictive Dialler
  • Queue Call Back

Call Centre Communicator

  • VoIP Soft Phone
  • Instant Messaging Client
  • Operator Panel
  • Conference Administration
  • Call Centre Communicator

Call Centre Statistics

  • Queues/Agents statistics and real time status
  • Inbound/Outbound Graphs
  • CSV and PDF Data Export

Real Time Agent Monitoring

  • Barging
  • Listening
  • Monitoring

Call Recording

  • System
  • Agent
  • Queue
  • Instant

Please contact us at +603 2770 2510 or Send us an email to sales@cfoni.com and find out more information about how our call centre solution can help you and your business.

 

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Contact Us

  • Address: Penthouse (Level 27) Centrepoint South,
    The Boulevard Mid Valley City Lingkaran Syed Putra,
    59200 Kuala Lumpur

  • Phone: +603 2770 2510

  • Fax: +603 2770 2511

  • Email: helpdesk (@) cfoni.com

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